Terms of Service

By accessing, browsing, or using the Pieces Los Angeles website ("Site"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

If you are using the Site on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes acceptance of the revised Terms.

Acceptable Use. You agree to use the Site only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party.

Prohibited Conduct. You agree not to:

• Use any automated system, including bots, scrapers, or crawlers, to access the Site without our express written permission
• Attempt to gain unauthorized access to any part of the Site
• Interfere with or disrupt the integrity or performance of the Site
• Impersonate any person or entity
• Use the Site to transmit any viruses, malware, or other harmful code
• Engage in any activity that constitutes fraud or manipulation

Account Responsibilities. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

Authenticity Guarantee. Every item sold by Pieces Los Angeles undergoes a rigorous multi-step authentication process. We guarantee the authenticity of all products sold through our Site and in our retail location.

Product Descriptions. We make every effort to ensure product descriptions, images, and details are accurate. Slight variations in color may occur due to screen displays.

Consignment Inventory. Many items are sourced through consignment arrangements and are often one-of-a-kind. We reserve the right to limit or cancel orders if an item becomes unavailable.

Pre-Owned Items. All pre-owned items are described with their condition noted in the product listing. It is your responsibility to review all product details before purchasing.

Currency. All prices are listed in United States Dollars (USD) unless otherwise stated.

Pricing Accuracy. If we discover a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

Payment Methods. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay, and Shop Pay Installments.

Sales Tax. Applicable sales tax will be calculated at checkout based on your shipping address.

Order Acceptance. Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason.

Shipping methods, estimated delivery times, costs, and related policies are outlined in our Shipping Policy. By placing an order, you agree to the terms described therein.

We offer standard, expedited, and overnight shipping options for domestic orders, as well as international shipping. Free standard shipping is available on orders over $250 within the United States.

Once shipped, the risk of loss and title transfers to you. We are not responsible for delays caused by the shipping carrier or events beyond our control.

Local pickup is available at our Santa Monica Place store location.

Our complete returns and refunds policies are detailed in our Returns Policy.

Return Window. We accept returns within 60 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

Final Sale Items. All sale, clearance, and items marked as final sale cannot be returned or exchanged unless defective.

Refund Processing. Store credit is typically issued within 2 to 3 business days. Refunds to original payment method take an additional 5 to 10 business days.

Defective Items. If you receive a defective item, contact us immediately for a full refund or exchange at no cost.

All content on this Site, including text, graphics, logos, images, photographs, product descriptions, and the overall design, is the property of Pieces Los Angeles and is protected by United States and international intellectual property laws.

The Pieces Los Angeles name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pieces Los Angeles.

You may not reproduce, distribute, modify, or create derivative works from any content on our Site without our express prior written consent.

By submitting reviews, comments, photos, or other content ("User Content"), you grant Pieces Los Angeles a non-exclusive, royalty-free, perpetual right to use, reproduce, modify, and display such content worldwide in any media.

You represent that you own all rights to the User Content you submit and that its use does not violate these Terms or any applicable law.

We reserve the right to monitor, edit, or remove any User Content that we determine is unlawful, offensive, or otherwise objectionable.

To the fullest extent permitted by law, Pieces Los Angeles shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or inability to access the Site
• Any conduct or content of any third party on the Site
• Any content obtained from the Site
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim, or $100, whichever is greater.

You agree to defend, indemnify, and hold harmless Pieces Los Angeles from and against any claims, actions, demands, liabilities, damages, losses, costs, and expenses arising out of:

• Your use of the Site or any products purchased through the Site
• Your violation of these Terms
• Your violation of any rights of a third party
• Any User Content you submit to the Site

This indemnification obligation will survive the termination of your account.

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

By using the Site, you consent to the collection and use of your information as described in our Privacy Policy. We will not sell your personal information to third parties.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be effective immediately upon posting. The "Last Updated" date will be revised accordingly.

It is your responsibility to review these Terms periodically. Your continued use of the Site following any changes constitutes acceptance.

For material changes, we may provide additional notice such as an email notification or a prominent notice on our Site.