Privacy policy

Privacy Policy

Last updated: January 7, 2026

Pieces Los Angeles operates this store and website (PiecesLosAngeles.com), including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience featuring hand-curated, pre-owned fashion items (the "Services"). Pieces Los Angeles is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy. When providing personal information to Pieces Los Angeles, you agree to provide only true, accurate, current, and complete information. In some cases, we may require identifying information (e.g., name and contact details) to access certain Services; this is voluntary, but refusal may limit access.

Personal Information We Collect or Process

"Personal information" means data that identifies or can reasonably be linked to you. It excludes anonymous or de-identified data. Depending on your interactions, location, and applicable law, we may collect:

- Contact details: first name, last name, date of birth, gender, billing/shipping addresses, phone numbers, email addresses.

- Financial information: credit/debit/gift card details, rewards/coupon codes, payment method, transaction details, "Bill To" address.

- Account information: username(s), password(s), security questions, preferences, settings, product/service preferences.

- Transaction information: viewed/carted/wishlisted/purchased/returned/exchanged/canceled items; order/purchase history; search queries.

- Communications: details from inquiries or interactions with us.

- Location information: continent, country, region, state/province, zip code, city, store vicinity, "Ship To" address.

- Device/usage information: device/browser/network details, IP address, operating system, unique identifiers, referring site/app, app version, connection/log/browsing data, visit/action/page view/search metrics.

Personal Information Sources

We collect personal information:

- Directly from you (e.g., account creation, Service use, communications).

- Automatically via the Services (e.g., cookies, device data).

- From service providers (e.g., processing on our behalf).

- From partners/third parties (e.g., indirect providers).

How We Use Your Personal Information

We use personal information to:

- Provide, tailor, and improve Services: fulfill contracts, process payments/orders/returns, manage accounts, arrange shipping, customize experiences (e.g., recommendations), send notifications.

- Marketing/advertising: send promotions via email/text/mail; display ads based on activity.

- Security/fraud prevention: authenticate accounts, detect/investigate fraud, secure Services.

- Communicate: provide support, maintain relationships.

- Legal reasons: comply with laws, respond to legal processes, enforce terms, handle litigation.

How We Disclose Personal Information

We may disclose personal information:

- To Shopify, vendors, and service providers (e.g., IT, payments, analytics, support, storage, fulfillment/shipping).

- To business/marketing partners for ads (e.g., Shopify-supported personalized advertising; partners follow their own policies). You may have rights to opt out of sharing for targeted ads.

- With your consent/direction (e.g., shipping, social media integrations).

- To affiliates/corporate group.

- In business transactions (e.g., merger/bankruptcy), legal compliance (e.g., subpoenas), enforcement, or protection of rights/Services/users.

We use Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replays to improve and market our products/services. Heatmap and session replay data is processed by Microsoft in accordance with their privacy practices. See Microsoft's Clarity Privacy Statement for more details: https://clarity.microsoft.com/privacy.

Relationship with Shopify

Shopify hosts the Services and processes personal information to provide/improve them. Your data may be shared with Shopify and third parties (possibly internationally). Shopify uses enhanced features incorporating your interactions for business improvement; in such cases, Shopify controls processing. See Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/customers or exercise rights at https://privacy.shopify.com/en.

Third Party Websites and Links

We link to third-party sites; review their policies as we are not responsible for their privacy/security. Public/shared information (e.g., via social platforms) may be viewable by others. Links do not imply endorsement.

Children's Data

Services are not for children under the age of majority; we do not knowingly collect their data. Parents/guardians may request deletion. We do not "share" or "sell" data of those under 16.

Security and Retention of Your Information

No security is perfect; we use administrative, technical, and physical safeguards but cannot guarantee it. Avoid insecure channels for sensitive info. Retention depends on needs (e.g., account maintenance, legal compliance, disputes).

Your Rights and Choices

Depending on location/law, you may have rights (not absolute):

- Access/know, delete, correct, portability of your data.

- Opt out of sale/sharing/targeted advertising.

- Manage communications: unsubscribe from promotions (non-promotional emails continue).

For UK/EEA residents (additional):

- Object/restrict processing.

- Withdraw consent (without affecting prior processing).

Exercise rights via Services or contact below. See Shopify for their processing. We verify identity, respond timely, and do not discriminate. Authorized agents may act with proof.

Complaints

Contact us for complaints. You may appeal or complain to your data protection authority (EEA list: https://edpb.europa.eu/about-edpb/board/members_en).

International Transfers

We may transfer/process data outside your country. For EEA/UK transfers, we use mechanisms like Standard Contractual Clauses unless to adequate-protection countries.

Changes to This Privacy Policy

We may update for practices/legal reasons; posted revisions include "Last updated" date and required notices.

Contact

Questions/rights exercises: email losangelespieces@gmail.com or mail 9528 Rush Street, Suite D, South El Monte, CA 91733, US. We are the data controller