FAQ

Absolutely. Our commitment to providing 100% authentic products is at the heart of our brand. We understand that authenticity is highly valued by our customers, and we take this seriously. Our sourcing process is conducted through premium partners, boutiques, and trusted resellers who guarantee authentic products.

We understand the importance of trust in the purchasing process, and our goal is to be your most trusted source. If you have any questions or concerns regarding the authenticity of any of our products, please do not hesitate to contact our customer service team.

Our team of specialists carefully verify the authenticity of all the products we offer including apparel, sneakers and accessories. We conduct thorough in-hand inspections to confirm that each product matches the seller's description. Our team's scrutiny includes everything from label details to stitching, texture, color, and other essential attributes to ensure that the product is of the highest standard.

Yes, absolutely. Your personal and credit card information is treated with the utmost care, subject to our Privacy Policy. We understand the importance of protecting your sensitive data, which is why we use encryption to ensure that your credit card information is properly protected both physically and electronically every time it is used.

We understand how valuable your trust is to our brand, which is why we work tirelessly to maintain a secure purchasing environment for you. If you have any more questions about our security measures, feel free to reach out to our customer service team for more information.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Policy here.

We accept payments from major credit card companies including Visa, Mastercard, American Express, Diners Club, and Discover. We also support digital wallets and payment options such as Apple Pay, Google Pay, Amazon Pay, Shop Pay, and Shop Pay Installments.

Our team will take up to five business days to process your order before submitting it to our delivery partner. The delivery time selected at checkout applies only to the time UPS or USPS takes to deliver and does not include our processing time.

Yes, we ship internationally! However, please note that any customs duties, tariffs, or import fees are the sole responsibility of the customer and are not included in our product pricing or shipping costs. These charges vary by country and are determined by local customs authorities. We recommend checking with your local customs office for more details before placing an order.

Our aim is to ensure your satisfaction with your purchase. If, for any reason, you are not pleased with your order, you may return eligible items for store credit within 60 days from the original purchase date. It’s important to keep in mind that when initiating a return, all tags must be attached, the packaging must be intact, and the product must be unused and unworn with no scent.

Important: Please refrain from taping the shipping label directly to the shoe box, as this renders the product unsellable, and the package will no longer be eligible for return. Instead, please package the product appropriately before returning it to us.

If you made your purchase at any of our physical stores or online, you have 60 days to return eligible items. Please keep in mind that special release items, sale items, and products marked as final sale are not eligible for return, and this information will be included in the product description.

The customer is responsible for all shipping fees associated with returns. Once your return is authorized, we will provide you with a prepaid shipping label. The cost of the label will be deducted from your store credit balance.

Any product designated as "sale" will not be eligible for return. Products that are received as free gifts or promotional items with a retail value are not eligible for returns or exchanges. Products categorized as limited edition or special releases are not eligible

The only method of refunds for returns is store credit.

Simply visit piecesla.returnrabbit.app to initiate your return.