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1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on PiecesLosAngeles.com for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on Pieces Los Angeles official website.

remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or “mirror” the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pieces Los Angeles at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Pieces Los Angeles web site are provided “as is”. Pieces Los Angeles makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Pieces Los Angeles does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations Pieces Los Angeles

In no event shall Pieces Los Angeles or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Pieces Los Angeles Internet site, even if a Pieces Los Angeles authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Pieces Los Angeles web site could include technical, typographical, or photographic errors. Pieces Los Angeles does not warrant that any of the materials on its web site are accurate, complete, or current. Pieces Los Angeles may make changes to the materials contained on its web site at any time without notice. Pieces Los Angeles does not, however, make any commitment to update the materials.

6. Links

Pieces Los Angeles has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pieces Los Angeles of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Pieces Los Angeles may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms of Use.

8. Governing Law

Any claim relating to Pieces Los Angeles web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

9. Disclaimer Regarding Delivery of Orders

Pieces Los Angeles shall not be liable for any orders that have been successfully delivered to the shipping address provided by the user or for any changes made by the user directly with the delivery partner (e.g., UPS or USPS), including but not limited to address changes or requests to hold the order at a delivery access point, such as a UPS Store. Once an order has been marked as "delivered" by the delivery partner, or once the user modifies the delivery instructions directly with the delivery partner, our responsibility for the order's delivery is considered fulfilled. It is the user's responsibility to ensure the accuracy and security of the provided shipping address and to verify any modifications made with the delivery partner. In the event of any discrepancies or issues with the delivery, users should contact the delivery partner directly to resolve the matter. We do not assume liability for orders that are lost, stolen, damaged, or otherwise compromised after they have been delivered to the specified or modified shipping address or held at a delivery access point as requested by the user. Users are encouraged to promptly report any concerns related to orders to us, and we will assist to the best of our ability. By placing an order on our website, users acknowledge and agree to this disclaimer regarding delivery of orders.

10. Resale Liability Limitation

Pieces Los Angeles acknowledges that the items sold through our platform are of high value and are often resold on secondary markets. However, we explicitly clarify that our responsibility and liability extend only to the point of sale between Pieces Los Angeles and the original purchaser. Pieces Los Angeles makes no representation, warranty, or guarantee regarding the acceptance of items sold through our platform on any third-party resale platforms, including but not limited to StockX, GOAT, or similar services. The purchaser agrees that Pieces Los Angeles is not liable for any refusal of acceptance, rejection, or any other form of non-admittance of items purchased from our platform by any third-party resale services. In the event that an item sold by Pieces Los Angeles is not accepted for resale on a third-party platform, Pieces Los Angeles will not provide any form of refund, compensation, or credit to the purchaser.

11. Descriptive Use Disclaimer

Pieces Los Angeles may sell clothing and products from other brands. These products are purchased legally through authorized distributors and resold independently by Pieces Los Angeles. We are not affiliated with, endorsed by, or sponsored by any of the brands whose products we resell, unless explicitly stated. All trademarks, service marks, and trade names are the property of their respective owners. Any use of these trademarks is for descriptive purposes only to accurately identify the products being sold. Pieces Los Angeles does not claim any rights to the trademarks of the brands we resell.

12. Cancellation and Return Policy

Orders placed through Pieces Los Angeles are processed promptly to ensure timely delivery. Once an order is placed, cancellations are not permitted, all sales are considered final. Black Friday and Holiday sales are explicitly excluded from cancellation or refund eligibility. This includes any promotions or discounts applied during these periods. If you are not fully satisfied with your purchase, eligible items may be returned for store credit only within 60 days from the original purchase date, subject to the following conditions:

• All tags must be attached, the product must be unused, unworn, and free of any scent. Packaging must be intact.
  
• Products purchased during Black Friday, Holiday sales, or any other promotional events, as well as those marked as final sale, limited edition, or special release, are not eligible for return.
  
• Returns for purchases made at our physical store or online must adhere to the same 60-day policy.
  

Non-Eligible Items:

• Special release items.
  
• Sale items or items marked as "final sale" (as indicated in product descriptions).
  
• Products received as free gifts or promotional items.

Customers are responsible for all shipping fees associated with returns. Upon return authorization, a prepaid shipping label will be provided, and the cost of the label will be deducted from your store credit balance.The only form of refund provided is store credit. No cash, credit card, or original payment method refunds are offered under this policy.

Last updated: July 25, 2025

Pieces Los Angeles operates this store and website (PiecesLosAngeles.com), including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience featuring hand-curated, pre-owned fashion items (the "Services"). Pieces Los Angeles is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy. When providing personal information to Pieces Los Angeles, you agree to provide only true, accurate, current, and complete information. In some cases, we may require identifying information (e.g., name and contact details) to access certain Services; this is voluntary, but refusal may limit access.

Personal Information We Collect or Process

"Personal information" means data that identifies or can reasonably be linked to you. It excludes anonymous or de-identified data. Depending on your interactions, location, and applicable law, we may collect:

- Contact details: first name, last name, date of birth, gender, billing/shipping addresses, phone numbers, email addresses.

- Financial information: credit/debit/gift card details, rewards/coupon codes, payment method, transaction details, "Bill To" address.

- Account information: username(s), password(s), security questions, preferences, settings, product/service preferences.

- Transaction information: viewed/carted/wishlisted/purchased/returned/exchanged/canceled items; order/purchase history; search queries.

- Communications: details from inquiries or interactions with us.

- Location information: continent, country, region, state/province, zip code, city, store vicinity, "Ship To" address.

- Device/usage information: device/browser/network details, IP address, operating system, unique identifiers, referring site/app, app version, connection/log/browsing data, visit/action/page view/search metrics.

Personal Information Sources

We collect personal information:

- Directly from you (e.g., account creation, Service use, communications).

- Automatically via the Services (e.g., cookies, device data).

- From service providers (e.g., processing on our behalf).

- From partners/third parties (e.g., indirect providers).

How We Use Your Personal Information

We use personal information to:

- Provide, tailor, and improve Services: fulfill contracts, process payments/orders/returns, manage accounts, arrange shipping, customize experiences (e.g., recommendations), send notifications.

- Marketing/advertising: send promotions via email/text/mail; display ads based on activity.

- Security/fraud prevention: authenticate accounts, detect/investigate fraud, secure Services.

- Communicate: provide support, maintain relationships.

- Legal reasons: comply with laws, respond to legal processes, enforce terms, handle litigation.

How We Disclose Personal Information

We may disclose personal information:

- To Shopify, vendors, and service providers (e.g., IT, payments, analytics, support, storage, fulfillment/shipping).

- To business/marketing partners for ads (e.g., Shopify-supported personalized advertising; partners follow their own policies). You may have rights to opt out of sharing for targeted ads.

- With your consent/direction (e.g., shipping, social media integrations).

- To affiliates/corporate group.

- In business transactions (e.g., merger/bankruptcy), legal compliance (e.g., subpoenas), enforcement, or protection of rights/Services/users.

Relationship with Shopify

Shopify hosts the Services and processes personal information to provide/improve them. Your data may be shared with Shopify and third parties (possibly internationally). Shopify uses enhanced features incorporating your interactions for business improvement; in such cases, Shopify controls processing. See Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/customers or exercise rights at https://privacy.shopify.com/en.

Third Party Websites and Links

We link to third-party sites; review their policies as we are not responsible for their privacy/security. Public/shared information (e.g., via social platforms) may be viewable by others. Links do not imply endorsement.

Children's Data

Services are not for children under the age of majority; we do not knowingly collect their data. Parents/guardians may request deletion. We do not "share" or "sell" data of those under 16.

Security and Retention of Your Information

No security is perfect; we use administrative, technical, and physical safeguards but cannot guarantee it. Avoid insecure channels for sensitive info. Retention depends on needs (e.g., account maintenance, legal compliance, disputes).

Your Rights and Choices

Depending on location/law, you may have rights (not absolute):

- Access/know, delete, correct, portability of your data.

- Opt out of sale/sharing/targeted advertising.

- Manage communications: unsubscribe from promotions (non-promotional emails continue).

For UK/EEA residents (additional):

- Object/restrict processing.

- Withdraw consent (without affecting prior processing).

Exercise rights via Services or contact below. See Shopify for their processing. We verify identity, respond timely, and do not discriminate. Authorized agents may act with proof.

Complaints

Contact us for complaints. You may appeal or complain to your data protection authority (EEA list: https://edpb.europa.eu/about-edpb/board/members_en).

International Transfers

We may transfer/process data outside your country. For EEA/UK transfers, we use mechanisms like Standard Contractual Clauses unless to adequate-protection countries.

Changes to This Privacy Policy

We may update for practices/legal reasons; posted revisions include "Last updated" date and required notices.

Contact

Questions/rights exercises: email losangelespieces@gmail.com or mail 9528 Rush Street, Suite D, South El Monte, CA 91733, US. We are the data controller.