Terms & Conditions
2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on PiecesLosAngeles.com for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Pieces Los Angeles official website.
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pieces Los Angeles at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Pieces Los Angeles web site are provided “as is”. Pieces Los Angeles makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Pieces Los Angeles does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations Pieces Los Angeles
In no event shall Pieces Los Angeles or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Pieces Los Angeles Internet site, even if a Pieces Los Angeles authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Pieces Los Angeles web site could include technical, typographical, or photographic errors. Pieces Los Angeles does not warrant that any of the materials on its web site are accurate, complete, or current. Pieces Los Angeles may make changes to the materials contained on its web site at any time without notice. Pieces Los Angeles does not, however, make any commitment to update the materials.
Pieces Los Angeles has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pieces Los Angeles of the site. Use of any such linked web site is at the user’s own risk.
8. Governing Law
Any claim relating to Pieces Los Angeles web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.
9. Disclaimer Regarding Delivered Orders
Pieces Los Angeles shall not be liable for any orders that have been successfully delivered to the shipping address provided by the user. Once an order has been marked as "delivered" by the shipping carrier, our responsibility for the order's delivery is considered fulfilled. It is the user's responsibility to ensure the accuracy and security of the provided shipping address. In the event of any discrepancies or issues with the delivery, users should contact the shipping carrier directly to resolve the matter. We do not assume liability for orders that are lost, stolen, damaged, or otherwise compromised after they have been delivered to the specified shipping address. Users are encouraged to promptly report any concerns related to delivered orders to us, and we will assist to the best of our ability. By placing an order on our website, users acknowledge and agree to this disclaimer regarding delivered orders.
10. Resale Liability Limitation
Pieces Los Angeles acknowledges that the items sold through our platform are of high value and are often resold on secondary markets. However, we explicitly clarify that our responsibility and liability extend only to the point of sale between Pieces Los Angeles and the original purchaser. Pieces Los Angeles makes no representation, warranty, or guarantee regarding the acceptance of items sold through our platform on any third-party resale platforms, including but not limited to StockX, GOAT, or similar services. The purchaser agrees that Pieces Los Angeles is not liable for any refusal of acceptance, rejection, or any other form of non-admittance of items purchased from our platform by any third-party resale services. In the event that an item sold by Pieces Los Angeles is not accepted for resale on a third-party platform, Pieces Los Angeles will not provide any form of refund, compensation, or credit to the purchaser.
Below we describe personal information that we may receive in connection with your use of Pieces Los Angeles’ services. how and why we receive it, your rights and options, and the efforts we make to safeguard it all. When you provide personal information to Pieces Los Angeles, you agree to provide only true, accurate, current, and complete information.
We receive information about you when you visit our Websites and/or use our Services. This information includes certain personal information (information that can be used to personally identify you, either directly or indirectly) and certain non-personal information (information that does not permit a direct association with you). In some cases, we may ask you to provide identifying information, such as your name and contact information, in order to access certain Services. We request personal information as is necessary to fulfill our contractual obligations to you and for the limited business purposes identified below. Your disclosure of this information is voluntary. However, if you choose not to provide the requested information, you may be unable to access these Services.
Personal information may be obtained either directly by Pieces Los Angeles or indirectly through its third party partners. Please note that we process the following personal information: your first name, last name, date of birth, gender, billing address(es), shipping address(es), e-mail address(es), telephone number(s), payment information (payment method; credit card, debit card, gift card, rewards program, and coupon code information; and “Bill To” address), location information (continent, country, region, state or province, zip code, city, store vicinity, and “Ship To” address), order and purchase history, search queries, product and service preferences, account information (including but not limited to username(s), password(s), and settings), as well as connection, log and browsing data, the device(s) you use to access our Services, operating system, device information, unique device identifiers, IP address, referring site/application, app version, visit metrics, action metrics, page view metrics, and search metrics.
Frequently Asked Questions
When will my order arrive?
Our team will take up to five business days, but usually is completed within three, to process and package your order once it is placed. After which, we will promptly submit it to our delivery provider, UPS or USPS. The speed of delivery varies based on the delivery option that you chose during the checkout process. We offer multiple shipping options to fit your needs with accurate estimated delivery timescales provided during the checkout process. You can track your order status using the tracking information provided to you via email.
If you require any further assistance with your order, please do not hesitate to get in touch with our customer service team.
Do you have order protection?
Yes, at checkout you have the option to pay a small fee to protect your order from Lost, Stolen, Delivered Not Received, Missing Item, Wrong Item, Damaged, Defective Item, and Return to Sender. If you purchased order protection and want to open a claim, visit claims.orderprotection.com
Is my information secure?
We understand how valuable your trust is to our brand, which is why we work tirelessly to maintain a secure purchasing environment for you. If you have any more questions about our security measures, feel free to reach out to our customer service team for more information.
Are your items authentic?
Absolutely. Our commitment to providing 100% authentic products is at the heart of our brand. We understand that authenticity is highly valued by our customers, and we take this seriously. Our sourcing process is conducted through premium partners, boutiques and trusted resellers who guarantee authentic products.
Our team of specialists carefully verify the authenticity of all the products we offer including apparel, sneakers and accessories. We conduct thorough in-hand inspections to confirm that each product matches the seller's description. Our team's scrutiny includes everything from label details to stitching, texture, color, and other essential attributes to ensure that the product is of the highest standard.
We understand the importance of trust in the purchasing process, and our goal is to be your most trusted source. If you have any questions or concerns regarding the authenticity of any of our products, please do not hesitate to contact our customer service team.