Frequently Asked Questions

When will my order arrive?

Our team will take up to five business days, but usually is completed within three, to process and package your order once it is placed. After which, we will promptly submit it to our delivery provider, UPS or USPS. The speed of delivery varies based on the delivery option that you chose during the checkout process. We offer multiple shipping options to fit your needs with accurate estimated delivery timescales provided during the checkout process. You can track your order status using the tracking information provided to you via email.

If you require any further assistance with your order, please do not hesitate to get in touch with our customer service team.

Is my information secure?

Yes, absolutely. Your personal and credit card information is treated with the utmost care, subject to our Privacy Policy. We understand the importance of protecting your sensitive data, which is why we use encryption to ensure that your credit card information is properly protected both physically and electronically every time it is used.

We understand how valuable your trust is to our brand, which is why we work tirelessly to maintain a secure purchasing environment for you. If you have any more questions about our security measures, feel free to reach out to our customer service team for more information.

Are your items authentic?

Absolutely. Our commitment to providing 100% authentic products is at the heart of our brand. We understand that authenticity is highly valued by our customers, and we take this seriously. Our sourcing process is conducted through premium partners, boutiques and trusted resellers who guarantee authentic products.

Our team of specialists carefully verify the authenticity of all the products we offer including apparel, sneakers and accessories. We conduct thorough in-hand inspections to confirm that each product matches the seller's description. Our team's scrutiny includes everything from label details to stitching, texture, color, and other essential attributes to ensure that the product is of the highest standard.

We understand the importance of trust in the purchasing process, and our goal is to be your most trusted source. If you have any questions or concerns regarding the authenticity of any of our products, please do not hesitate to contact our customer service team.