Privacy Policy

Personal Information

When you make a purchase, create an account, or interact with our services, we may collect: your name, email address, phone number, shipping and billing addresses, payment information (processed securely through third-party providers), and order history.

Automatically Collected Data

When you visit our Site, we automatically collect certain information including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and browsing behavior through cookies and similar technologies.

Order Processing & Fulfillment

We use your personal and order data to process transactions, arrange shipping, handle returns and exchanges, and communicate order updates including tracking information.

Authentication Services

Purchase and consignment records are maintained to support our authentication guarantee.

Marketing Communications

With your consent, we may send promotional emails about new arrivals, drops, sales, and events via Klaviyo. You can opt out at any time by clicking the unsubscribe link in any email or contacting us at info@pieceslosangeles.com.

Site Improvement & Analytics

We analyze browsing data and aggregated usage patterns to improve our website experience, optimize product offerings, and personalize content.

Loyalty Program

If you participate in our loyalty program powered by Smile.io, we use your purchase data to calculate points, track tier status, and deliver member-exclusive benefits.

We do not sell, rent, or trade your personal information to third parties.

We share limited data only with trusted service providers who assist in operating our business:

• Shipping Carriers — Your name, address, and phone number are shared with carriers (USPS, UPS, FedEx) to fulfill and deliver your orders.
• Payment Processors — Payment information is transmitted securely to our payment processors (Shopify Payments, PayPal, Shop Pay Installments). We do not store full credit card numbers.
• Smile.io (Loyalty Program) — Account and purchase data is shared to manage your loyalty points, rewards, and tier benefits.
• Klaviyo (Email Marketing) — If you subscribe to our mailing list, your email address and relevant engagement data are shared to deliver personalized campaigns.

We may also disclose information when required by law or to protect our rights.

Protecting your data is a priority. We implement multiple layers of security:

• SSL Encryption — All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS technology.
• PCI Compliance via Shopify — Our store is hosted on Shopify, which is PCI DSS Level 1 compliant, the highest level of payment security certification.
• Secure Authentication Records — Records related to item authentication are stored securely with limited access.
• Access Controls — Internal access to customer data is restricted to authorized personnel.

While no method of electronic transmission or storage is completely secure, we continuously review and update our security practices.

Our website uses cookies and similar tracking technologies to provide a better shopping experience.

Shopify Analytics

We use Shopify's built-in analytics to understand store performance and monitor traffic patterns. This data is aggregated and does not personally identify individual visitors.

Google Analytics

We use Google Analytics to analyze website traffic and identify opportunities to improve the user experience.

Marketing Pixels

With your consent, we may use tracking pixels from platforms such as Meta (Facebook/Instagram) and Google Ads to measure ad effectiveness and deliver relevant ads.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

You have the following rights regarding your personal information:

• Access — You may request a copy of the personal data we hold about you.
• Correction — You may request that we correct any inaccurate or incomplete information.
• Deletion — You may request that we delete your personal data, subject to legal obligations.
• Opt-Out of Marketing — You may unsubscribe from marketing emails at any time.

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the CCPA:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information. We do not sell your personal data.
• The right to non-discrimination for exercising your CCPA rights.

To exercise any of these rights, contact us at info@pieceslosangeles.com. We will respond to verified requests within 45 days.

Our website integrates with several third-party services that have their own privacy policies:

• Shopify — Our e-commerce platform. Shopify Privacy Policy
• Smile.io — Powers our loyalty program. Smile.io Privacy Policy
• Payment Processors — Including Shopify Payments, PayPal, and Shop Pay Installments.
• Klaviyo — Manages our email marketing. Klaviyo Privacy Policy
• Google Analytics — Provides website analytics. Google Privacy Policy

We are not responsible for the privacy practices of these third-party services.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@pieceslosangeles.com.

We may update this privacy policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we may also notify you via email or through a prominent notice on our website.

Your continued use of our website and services after any changes constitutes your acceptance of the updated terms.

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Pieces Los Angeles
395 Santa Monica Place, Suite 149
Santa Monica, CA 90401

Email: info@pieceslosangeles.com
Phone: (424) 844-3423

We aim to respond to all privacy-related inquiries within 5 business days.