Frequently Asked Questions

Orders are typically processed and shipped within 1 to 3 business days. During high-volume periods such as major drops or holiday seasons, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information once your order leaves our facility.

We offer standard shipping (5-7 business days), expedited shipping (2-3 business days), and overnight shipping for domestic orders. Shipping costs are calculated at checkout based on your location and selected speed. Free standard shipping is available on orders over a qualifying threshold.

Yes, we ship to most countries worldwide through our international shipping partners. International orders typically arrive within 7 to 21 business days depending on the destination. All international shipments include tracking. Customs fees, duties, and import taxes are not included in the purchase price and are the buyer's responsibility.

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also check your order status by logging into your account on pieceslosangeles.com. If you checked out as a guest, use the tracking number provided in your shipping confirmation email.

Contact us immediately at (424) 844-3423 or through our website. We will work with the shipping carrier to investigate and resolve the issue. For packages confirmed as lost, we will arrange a replacement or full refund. For damaged items, please photograph the damage and packaging before contacting us.

Yes, local pickup is available at our Santa Monica Place flagship store at 395 Santa Monica Place, Suite 149, Santa Monica, CA 90401. Select Local Pickup at checkout, and you will receive a notification when your order is ready. Please bring a valid photo ID when picking up your order.

We accept returns within 60 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Returns are accepted for store credit or exchange. To initiate a return, contact our team or visit our Santa Monica Place location with your receipt or order confirmation.

To exchange an item, contact us within 60 days of receiving your order. We will provide instructions for returning the original item and help you select a replacement. If the replacement item is a different price, we will charge or refund the difference accordingly. Exchanges are subject to availability.

Once we receive and inspect your returned item, store credit is typically issued within 2 to 3 business days. If a refund to your original payment method is approved, please allow an additional 5 to 10 business days for the refund to appear on your statement.

All sale and clearance items are final sale and cannot be returned or exchanged unless the item is defective or was incorrectly described. Please review all sale item details carefully before purchasing.

If you receive an item with a manufacturing defect or damage that was not disclosed in the listing, contact us immediately. We will arrange a return at no cost to you and offer a full refund or exchange. Please include photographs of the defect when reaching out to expedite the process.

Yes, online purchases can be returned at our Santa Monica Place flagship location during regular store hours. Bring the item in its original condition with all tags attached, along with your order confirmation or receipt.

Every item at Pieces LA goes through a rigorous 5-step authentication process: intake inspection, tag and label verification, material analysis, detail comparison against known authentic references, and final approval by a senior authenticator. No item reaches our sales floor or ships to a customer without passing every step.

Yes. Every item we sell comes with a money-back authenticity guarantee. If a Pieces LA purchase is independently verified as counterfeit by a qualified third-party authenticator, we will issue a full refund with no time limit on the claim.

Our team has deep expertise across dozens of brands including Chrome Hearts, Supreme, Gallery Dept., Hellstar, Balenciaga, Denim Tears, Saint Michael, Amiri, Nike, Jordan, Yeezy, and many more. If you have questions about a specific brand, contact us at (424) 844-3423.

Yes. Our authentication process applies equally to new, pre-owned, and vintage items. We maintain extensive reference libraries that include historical tags, labels, and construction details spanning decades of production for major brands.

Yes, we offer in-store authentication consultations at our Santa Monica Place location. Whether you purchased an item elsewhere and want a professional opinion or you are considering selling a piece and want to verify its authenticity first, our team is happy to assist. Contact us at (424) 844-3423 to schedule an appointment.

All purchases from Pieces LA include our authenticity guarantee. While we do not issue formal paper certificates, every item in our inventory is verified through our 5-step process, and our money-back guarantee serves as your assurance of authenticity.

Our flagship store is located at 395 Santa Monica Place, Suite 149, Santa Monica, CA 90401, inside the Santa Monica Place shopping center. We are easily accessible from the 10 Freeway, and the shopping center offers convenient parking.

Our current hours are: Monday through Friday 10:45 AM - 7:15 PM, Saturday 10:00 AM - 8:00 PM, and Sunday 11:00 AM - 7:00 PM. Hours may vary on holidays. Follow us on Instagram @pieceslosangeles for updates.

Yes, private shopping appointments are available for customers who want a one-on-one experience with a dedicated stylist. During a private appointment, you will have personalized attention, early access to select new arrivals, and styling recommendations tailored to your preferences. Contact us at (424) 844-3423 to book.

We offer in-store holds for up to 24 hours on a case-by-case basis. Holds cannot be guaranteed during high-demand drops or for items with limited stock. Contact us directly to request a hold.

Absolutely. Our Santa Monica Place store has fitting rooms available, and our staff is happy to assist with sizing and styling. Trying before you buy is one of the biggest advantages of shopping with us in person.

Yes, we purchase select items outright and also offer consignment options. Bring your items to our store for evaluation, or contact us with photos and details. All consignment items must pass our full authentication process before being accepted.

Our loyalty program rewards you for every purchase. Sign up for free in-store or on our website, and you will begin earning points on every dollar spent. Points accumulate automatically and can be redeemed for discounts on future purchases. Members also receive early access to select drops and exclusive promotions.

You earn points on every qualifying purchase made in-store or online while logged into your account. Points are awarded based on the purchase total before tax and shipping. Once you have accumulated enough points, you can redeem them at checkout for a discount.

Yes. Beyond earning points, loyalty members receive benefits such as early access notifications for new drops and restocks, exclusive member-only promotions, birthday rewards, and invitations to in-store events. Higher-tier members who reach annual spending thresholds unlock additional perks including free shipping and priority access to limited releases.

Signing up is free and takes less than a minute. Create an account on pieceslosangeles.com and you are automatically enrolled, or ask any team member in-store to sign you up. You will start earning points on your very first purchase.

Points remain active as long as your account has had qualifying activity within the past 12 months. As long as you make a purchase or earn points at least once a year, your balance will not expire.